Is there anything I should do before I download?

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For best download performance and to protect the integrity of the downloaded file, please disable or suspend any of the following before you download:

• Firewall – A firewall can prevent you from downloading a file.
• Anti-Virus Programs – Anti-virus programs scan downloaded files and can stop a download. As a result, the file may not download or can become corrupted or damaged.
• Download Monitors – Programs such as GoZilla!™ and NetZip are not compatible with our server and can stop a download.
• Screen Saver – Screen savers have been known to interfere with a download or affect system performance during a download. We recommend you disable your screen saver before you download.

If you need more assistance disabling one of the products listed above, please contact the manufacturer's technical support.

More questions? Back to Main Help Page

How do I download my purchase?

You can download by either clicking the Download button on the Order Details page or by right-clicking on the Download button and selecting Save Target As in Microsoft® Internet® Explorer® or Save Link As in Mozilla® Firefox®. Do not rename the download file as this can cause installation problems.

Where should I save the download file?
You can save the download file anywhere you like but you should make sure to remember that location or the name of the downloaded file. Most people find it easiest to save their download file on their Desktop.

What will happen when I download?
Once the download starts, you will see a pop-up with a status bar and a percentage that will climb to 100%.

What should I do after I download?
When the download finishes, you should go to the location where you saved the file and double-click on it to begin installation.

If you need assistance with your download, please contact Customer Service.

If you need assistance with installation, activation, or use of your product after downloading, please contact Technical Support.

More questions? Back to Main Help Page

Is downloading the same as installing?

No. A download is a simple file transfer. An install is the unpacking and loading of the software on your computer. Most software will walk you through the install process after you download.

For assistance with the installation, use, or uninstallation of your software, please contact Technical Support using the information below.

Technical support URL: support.nuance.com/

More questions? Back to Main Help Page

What if the download stops before it completes?

If your download stops or is interrupted before it completes, simply click the Download button again and the download should resume where it left off. If you need to get to the download page, click here to look up your order.

More questions? Back to Main Help Page

I finished downloading my purchase. Where was the file saved?

The file was saved in the default 'Save As' location specified by your browser, or the location you selected in the 'Save As' window that appeared when the download began. If you know the name of the download file, you can search for the file on your computer.

More questions? Back to Main Help Page

How can I re-download software that I have already purchased?

To re-download software you have already purchased, you will need to look up your order and click the Download button.

More questions? Back to Main Help Page

I want to re-download my purchase, but the Download button is gone.

There are a couple reasons why you wouldn't see a button (where there previously was one) to download your purchase. If the order is older than 30 days , then the download period has expired.

More questions? Back to Main Help Page

How do I get a physical version of my downloaded product?

Unfortunately, we cannot exchange a downloaded product for a physical version of the same product. To obtain a physical product you must place a new order for the physical product.

More questions? Back to Main Help Page

How do I get my serial number or activation code?

If your product requires a serial number or activation code, you can usually find it in the Order Confirmation email that was sent to you when you submitted the order. If you do not have your Order Confirmation email, you can get your serial number or activation code by looking up your order.

More questions? Back to Main Help Page

What do I do if my serial number or activation code is not working?

First, make sure you have the correct serial number or activation code. You can get your serial number or activation code from the Order Confirmation email that was sent when the order was submitted, or by looking up your order.

Second, please note that serial numbers, registration numbers, activation codes, and passwords are usually case-sensitive. Make sure you are entering your code in the right case.

If you have verified that the code you've entered is correct and you're still having difficulties, please contact Technical Support

More questions? Back to Main Help Page

Nuance Healthcare

Administrator Resources

PowerMic Mobile turns smartphones into wireless microphones for use with Windows-based desktop clinical speech recognition solutions by Nuance. PowerMic Mobile gives clinicians the freedom to roam from workstation-to-workstation, room-to-room, and location-to-location to complete clinical documentation using their smartphone as a microphone at the desktop.

End users: PowerMic Mobile requires a configuration URL specific to each customer organization. Please check with your organization’s support team or your reseller for assistance with setup.

This page contains the following resources for PowerMic Mobile administrators:

For more information on setting up your organization to work with PowerMic Mobile and best practices, see: Knowledge Base and Best Practices

For more information on deploying PowerMic Mobile via an MDM solution, see: Mobile device management (MDM) support

PowerMic Mobile User Guide

The PowerMic Mobile User Guide for Dragon Medical One provides additional information for PowerMic Mobile users.

If you have additional questions or need support, please contact Nuance technical support as described below.

Using PowerMic Mobile with Dragon Medical One

Dragon Medical One provides native support for PowerMic Mobile; tell your users to select PowerMic Mobile from the Microphone list when they log in.

Virtualized Environments

PowerMic Mobile does not require any additional components for virtualized environments. If you are deploying Dragon Medical One as a virtualized application, your users select PowerMic Mobile from the Microphone list when they log in.

Automatic Pairing

Latest mac os download for pc. To enable automatic pairing, log in to PowerMic Mobile and Dragon Medical One (in either order) with the same user name.

If your users cannot use the same user name for PowerMic Mobile and Dragon Medical One, they will have to use manual pairing; for more information, see the PowerMic Mobile User Guide.

Profiles

Your organization's specific configuration is saved on the mobile device as a profile. To set up the profile, provide your users with a configuration link so they can open it on their device; users can either open the link using PowerMic Mobile or copy and paste the link to the PowerMic Mobile Settings screen.

Users who work with PowerMic Mobile in multiple organizations will set up a profile for each one and select the profile corresponding to their current organization when they log in. Users do not need to reapply the configuration link each time they move from one organization to another.

Troubleshooting

For more information on troubleshooting the app, see the corresponding chapter in the PowerMic Mobile User Guide.

Technical Support and Contact Information

Mixed in key mac crack download. Nuance Healthcare Solutions Support Center provides technical support to PowerMic Mobile customers during the term of the PowerMic Mobile Service Agreement. An Authorized Contact (registration required) should submit an online support case from our Nuance Healthcare Support Platform web page. Telephone Support is recommended for emergency assistance (24x7) and follow-up or escalation of existing support cases created through our Nuance Healthcare Support Platform web page. No on-site service is available for this product.

Web-based Support

Registered Nuance Healthcare Support Platform customers have access to Knowledge Base solutions, plus the ability to submit support cases online. The average response time for web-based support cases is four (4) hours during normal business hours, 8:00 AM to 8:00 PM EST, Monday through Friday.

• Log in to https://www.nuance.com/healthcare/support.html with your Nuance Healthcare Support Platform User ID and Password.
• On the Home page, click the Contact support option, and then select Contact Dragon Medical Support.
• On the Contact Dragon Medical Support page, select the Type and Case Urgency
• Enter the Subject of your case in the Subject field.
• Select Dragon Medical One (DMO) as the Product and then enter a description of your issue in the Description field.
• Click the Confirm button once you have entered all the required fields to create your case.
• Attachments such as log files or error image files can also be added on the case details screen using the Post section on the right side of the screen.
• For future reference, make note of the case number presented.

Telephone Support

Telephone Support is recommended for emergency assistance (24x7) and follow-up or escalation of existing support cases created through our Nuance Healthcare Support Platform web page.

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• Call the Nuance Healthcare Solutions Support Center at 800-833-7776.
• At the prompt, say: 'Support for Dragon Medical One.'
• Your call will be answered by the next available support engineer.
• If you are following up on an existing support case, provide your support case number to the Support Engineer so they can access the support case to continue providing assistance.
• If this is a new support case, be prepared to give your Customer Account Number to the Support Engineer who will then verify your customer, authorized contact, and contract information and open a new support case.

The Nuance Healthcare Solutions Support Center will provide product support to Authorized Contacts of PowerMic Mobile customers during the term of the PowerMic Mobile Service Agreement. The customer is responsible for registering, through our Nuance Healthcare Support Platform web page, two (2) trained Authorized Contacts, per customer site, who may contact the Nuance Healthcare Solutions Support Center for technical support on the PowerMic Mobile solution.

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Trained Authorized Contacts are defined as customer personnel possessing a reasonable level of operational competency with the PowerMic Mobile solution. This can be accomplished through a review of the PowerMic Mobile product documentation or hands-on product experience. A customer site is defined as any physical location, or organizational entity that requires separate administration within the customer's environment.

Registered Nuance Healthcare Support Platform customers have access to Knowledge Base solutions, plus the ability to submit support cases online.

Registering Authorized Contacts

To register an authorized contact please email hc.support@nuance.com to have your Nuance Healthcare Support Platform account activated. You will need to provide the following information in the email request.

Subject Line: Nuance Healthcare Support Platform Account Registration Request

Email Body:

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• Your Company Name
• Oracle Customer Account Number - Located in your PowerMic Mobile Welcome Kit.
• Product Name - Enter Dragon Medical One for the Product Name.
• Contact Information - Name, Phone Number, and Email Address of each authorized contact to be registered.

When your account is activated, you will receive an email containing your Nuance Healthcare Support Platform account credentials. You can then log into your account and take advantage of the site features. Approvals may require up to one (1) business day to process. If immediate support is needed during the approval process, please use the Telephone Support procedure.

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